Privacy Policy

Lava ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service at lavawish.com and app.lavawish.com. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

1. Information We Collect

a. Information You Provide Directly

• Account Information: Name, email address, and password when you register.
• Event Data: Names, dates, event types, tags, and personal notes that you enter into the Service for reminder purposes.
• Payment Information: Billing details processed by our third-party payment processor. We do not store your full card number.
• Communications: Any messages you send us via email or support channels.

b. Information Collected Automatically

• Usage Data: Pages visited, features used, timestamps, and interactions within the Service.
• Device & Log Data: IP address, browser type, operating system, and referring URLs.
• Cookies & Similar Technologies: We use cookies to maintain sessions and improve user experience. You may disable cookies in your browser settings, though this may affect functionality.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide the Service.
• Send you email reminders based on the events you configure.
• Process payments and manage subscriptions.
• Respond to your inquiries and provide customer support.
• Improve, personalize, and develop the Service.
• Send transactional emails (e.g., billing confirmations, password resets).
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal data. We do not use your data for advertising purposes or share it with third-party advertisers.

3. Data Sharing & Disclosure

We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating the Service (e.g., email delivery, payment processing, hosting). These vendors are contractually required to protect your data and use it only as directed by us.
• Legal Requirements: If required by law, regulation, or valid legal process (e.g., subpoena or court order).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
• Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of Lava, our users, or the public.

4. Data Security

We implement industry-standard security measures to protect your information, including AES-256 encryption at rest and TLS encryption in transit. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain exceptions.
• Opt-Out of Emails: Unsubscribe from non-essential communications at any time using the unsubscribe link in any email we send.
• California Residents (CCPA): You have the right to know what personal information we collect, disclose, and sell (we do not sell personal information), and to request deletion.

To exercise any of these rights, please contact us at hello@lavawish.com.

7. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

8. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lava
Email: hello@lavawish.com